Get clear on the next step.
The practical details about working with our team, using Studio, and choosing the right amount of help.
Choosing the right help
What does Palmer House do?
We help businesses communicate through video. Hire our team to plan, film, and edit; use Palmer House Studio to develop your own content with AI assistants; or get focused planning and preparation help before you shoot.
I know I need video, but I don’t know what to buy. Where do I start?
Our package finder starts with the job your video needs to do, then suggests a scope and an estimated price. If you need help choosing between production, Studio, and planning support, talk to our team. You do not need a finished brief.
How is production priced?
Short-form and training packages use $450 per two-hour filming session plus $150 per finished video. Educational episodes start at $1,050 for five minutes, with $600 per additional five minutes. We confirm the final scope, tax, and travel before payment.
Can I get help with planning without booking a shoot?
Yes. Our Clarity Intensive is a focused 75-minute working session for $500, with 30 days of Studio access included. For strategy, scripts, wardrobe, or on-camera preparation, tell us where you need help and we’ll confirm the right scope, availability, and access with you.
Does Studio make videos or publish for me?
Studio helps create campaign drafts, posts, images, PDFs, and video scripts. You review, copy, download, and publish the work yourself. It does not generate finished videos or automatically post to social accounts.
Where do you film?
We work across the Pacific Northwest, including Seattle, Bellevue, Tacoma, Portland, and the greater Puget Sound region. Travel is confirmed with your project. Studio tools can be used wherever you work.
Production, scope & delivery
What video packages can I choose from?
Social Content, Commercials, Product Demos, Customer Stories, Employee Spotlights, Onboarding, Safety Training, Sales Training, Video SOPs, and Educational Videos. Each package has an example, an adjustable scope, and a working estimate.
What is included in a filming session?
A two-hour on-location session, pre-shoot planning, on-set direction, professional lighting, and audio. Editing, color, and sound are included in the finished-video price. We confirm the number of sessions and deliverables together.
Are the example videos real client work?
Package format previews are simple animations showing what each package delivers. Visit Our work to see real Palmer House portfolio examples. Your project is planned around your own people, business, and message.
Does submitting a plan book the shoot or charge my card?
No. A production plan is a request to confirm scope. We review the details, timing, tax, and travel with you before payment. If the site opens an email draft, you still need to send that email.
When will I receive my videos?
The package pages show typical delivery guidance. Your quote confirms the schedule, which depends on scope, filming availability, and your review turnaround.
Who owns the finished content?
Once the project is paid in full, you own the final video content under the agreed project terms. Tell us before the shoot if you need additional file formats or specific source materials, so they are included in your scope.
Can you edit footage we already have?
Yes. Our editing service can help with existing footage. Share the source material, what you want to make, and your delivery requirements so we can confirm the scope.
Will you host our training videos or track their performance?
Hosting and reporting are not automatic inclusions in a production package. Tell us about your existing platform and any access or reporting requirements when we plan the project.
Studio, Pals & resources
Are the Pals people or AI assistants?
The Pals are creative characters and AI assistants in Studio, each with a distinct conversational style. They share workspace context and tools. The Palmer House team provides human strategy, filming, editing, and preparation support.
How do Studio credits work?
Plans include monthly credits, and different AI actions use different amounts. Studio shows the cost before you generate and lets you buy more credits when needed. See Studio pricing for current plans and allowances.
Can I switch Pals without starting over?
Yes. Pals share your workspace’s brand context, content, and saved memory. Their personalities differ, but any Pal can help with the same creative tools. You can review and manage saved memory in Studio.
Does buying a DIY download deliver it instantly?
DIY PDF purchases are currently fulfilled by the Palmer House team. After payment, use your order reference to request access. The product and checkout pages explain this before you pay.
Still working out what you need?
Tell us what you want the work to do. We can help you choose a starting point.